Shipping & Delivery

This depends on where you are.
From our warehouse in Sydney, Sendle currently estimates deliveries to take between:

NSW
1 to 5 business days for Sydney Metro
2 to 6 business days for Regional NSW

ACT 
2 to 6 business days for Canberra

VIC
2 to 6 business days for Melbourne Metro
3 to 7 business days for Regional VIC

QLD
2 to 6 business days for Brisbane Metro
3 to 8 business days for Regional QLD

SA
3 to 7 business days for Adelaide Metro

Delivery details will be provided in your confirmation email with a tracking code so you follow your order & receive status updates.

You can also estimate delivery times for your exact suburb using this delivery estimator.
Put in "Artarmon 2064" as the Pickup location.

We offer free shipping for all orders above $80.

For orders under $80:
Standard shipping is $9.95.
Shipping for heavier items (5kg+) is $14.95.

Shipping costs are calculated at checkout.

We use Sendle to deliver our orders. 

As Australia's first 100% carbon neutral shipping service, Sendle helps us deliver your goods while taking care of the planet 🌏.

And being a certified B Corporation, they meet some of the highest standards for social and environmental responsibility.

Every order we deliver has an environmental impact.
Did you know that 12% of all greenhouse gas emissions come from road transport?

That's why we've partnered with Sendle to deliver our orders carbon neutral.

Sendle calculates the highest amount of carbon that could be generated by any given delivery. Using this number, (with the help of South Pole) they fund sustainability projects that reduce or remove emissions from the atmosphere.

These projects help regenerate forests, conserve biodiversity in the Amazon rainforest, and help provide affordable clean-energy cookstoves to families.

You can read about the projects you're helping support here.

My Orders

When your order has been picked and packed, you will receive an email letting you know that your order is on its way to you.

This email will confirm your delivery details and send you a tracking code so you follow your order & receive status updates.

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

Payment

We accept all major payment providers including Visa, MasterCard, American Express, PayPal, Apple Pay and Google Pay.

Sustainability

We select our products we stock based on independent environmental accreditations (e.g. FSC, Rainforest Alliance, Fairtrade etc.), and precise sustainability benefits (e.g. recycled materials, plant-based products, no toxic chemicals, etc.)

Sustainability certifications help you shop ethically.
We believe they're important in creating a trust mark and differentiating from products that are greenwashing and pretending to create impact.

👇 Here are the certifications we use to choose our products:

Forest Stewardship Certification (FSC)

FSC supports responsible forest management. 

For a product to carry an FSC label, every company involved in its production, manufacturing, processing and trading has to have an FSC Chain of Custody Certification.

There are three FSC labels, which show a product has been responsibly sourced from a sustainably managed forest: “100%”, “MIX” and “Recycled.”

You'll find FSC products in our paper-based products. 

Rainforest Alliance

Rainforest Alliance certified products help protect forests, improve the livelihoods of farmers and help them mitigate and adapt to the climate crisis.

You'll find Rainforest Alliance certified products in our tea, coffee & chocolate products. 

Fairtrade

Fairtrade certification focuses on paying farmers a fair price for their produce. With the certification, companies pay farmers a minimum price to protect them if the market price falls. This helps guarantee income and farmers can use profits to improve their communities.

You'll find Fairtrade certified products in our tea, coffee & chocolate products. 

B Corp 

B Corp certification are awarded to businesses that create benefits for all stakeholders, including local communities and the environment; not only their shareholders. 

B Corps are assessed on their entire social and environmental impact, from the materials it uses throughout the supply chain to the benefits it gives to its employees.

1% for the Planet

Co-founded by Patagonia founder Yvon Chouinard, 1% for the Planet encourages businesses to give the equivalent of 1% of their gross sales to environmental projects.

This model has directed hundreds of millions of dollars to sustainability projects around the world.

Climate Active

Climate Active is an Australian government program that certifies businesses that have offset the carbon impact of their business.

To become carbon neutral, businesses calculate the greenhouse gas emissions generated by their activity, such as fuel or electricity use and travel. They reduce these emissions by investing in new technology or changing the way they operate.  Any remaining emissions can be 'cancelled out' by purchasing carbon offsets.

About Zenko

Zenko is Japanese for "good deeds", which embodies our belief in doing good for our planet.

Yes, Zenko is 100% Australian owned & operated.

We try our best to find and showcase amazing Australian suppliers on our site.
By buying our Australian made products, you're supporting our local economy and reducing environmental impact from transportation.

Chat with us

Use the chat button on the bottom right hand corner of your screen!

We're online from 9am-5pm Monday to Friday to respond to your questions.

Send a message

Email us at hello@zenko.com.au.

We'll get back to you within 48 hours.